1. Physical products
- Return window: 30 days from delivery unless a product page states otherwise.
- Items must be unused, in original packaging, and include all accessories.
- Defective or incorrect items: contact support within 14 days for prepaid return label where applicable.
- Final sale items (clearly marked) are not returnable unless defective.
- Return shipping: customer pays return shipping unless the return is due to our or the Vendor's error.
2. Digital products
Due to the nature of digital goods, all sales are generally final once download or access is delivered, except where required by law or if the file is materially defective or inaccessible. Contact support within 14 days if you cannot access your purchase.
3. Consultations & lead-generation
Free consultations may be cancelled per the scheduling terms on the product page. Paid consultations: cancel at least 24 hours before the appointment for a full refund unless otherwise stated. No-shows may not be refundable.
4. How to request a return
- Email support@foslone.com with your order number and reason for return.
- Wait for return authorization and instructions (RMA) before shipping items back.
- Unauthorized returns may not be accepted or refunded.
5. Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect returned goods. Shipping charges are non-refundable except for defective or incorrect orders. Partial refunds may apply for damaged items returned in used condition.
6. Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension.