1. Fulfillment
Each Vendor ships from their own location. Multi-vendor orders may arrive in separate packages with separate tracking numbers.
2. Shipping methods & costs
Available methods and costs are shown at checkout per Vendor (e.g., standard, expedited). Digital products and lead-generation offers do not require shipping.
3. Processing times
- Most orders ship within 1–3 business days unless stated otherwise on the product page.
- Custom or made-to-order items may require additional lead time.
- You will receive a shipping confirmation email with tracking when available.
4. Delivery estimates
Delivery estimates are provided by carriers and are not guaranteed. Delays due to weather, customs, or carrier issues are outside our control. Contact support if your order is significantly delayed.
5. International shipping
International orders may be subject to customs duties, taxes, and fees collected by the destination country. These are the buyer's responsibility unless stated otherwise at checkout.
6. Lost or damaged packages
Report lost or damaged shipments within 14 days of the estimated delivery date to support@foslone.com. We will work with the Vendor and carrier to resolve the issue, which may include replacement or refund.